Encore It

What People Actually Want To Know.

Asked by both sides, and answered the way we would answer them standing in front of you.

If You Are Letting Something Go

What It Costs You, And What It Does Not.

What does it cost to put something up?

Nothing. Listing costs you nothing, and a piece that sits waiting a month for the right person costs you nothing. We take 10 per cent on the day it sells, and that is the only money that ever moves between us.

What if it never sells?

Then it has cost you the six seconds you spent holding your phone up at it. There is no fee for trying, and nothing to cancel.

Do I have to write the description?

No part of it. The camera fills in what the piece is, what it is made of and how it has worn. Then you answer three questions only you can answer, and the atelier brings out what was already in them — the life the piece has had, in your own words. Most people type under twenty words in total.

Who decides the price?

You do. A suggestion sits beside the box and it is only ever a suggestion. Nothing changes your number without you.

Do I have to deal with people?

Not until somebody has bought it and paid in full. Only then do they have your address, and the only conversation left is when you are both able.

Can I take something down?

At any moment, for any reason, with nobody to tell. It is yours until it is somebody else's.

If You Are The One Looking

What You Are Actually Being Told.

How do I know what it is really like?

Because the person letting it go tells you, before you ask. Where it stood, who used it, and what has actually worn — the faded side, the squeak, the soft arm. A listing here is written to be honest rather than to be flattering.

Do I pay the person directly?

You pay here, on the page you are already on, in a tap. You are never sent off to somewhere that looks nothing like this and handed back.

When do we sort out collecting it?

After. The money is already settled, so all that is left to agree is when you are coming — which is a much easier conversation than the one that usually happens first.

Is everything second-hand?

All of it. That is the point. Every piece here has already had a life, and what you are told about it is the life it had.

What happens to it after me?

You add its next act, and it travels with the piece to whoever has it after you. Nothing here is finished. It is between rooms.

And The Camera Itself

How Much Of It Is Done For You.

Does it work on anything?

Furniture, bicycles, instruments, tools, what a kitchen holds, books, what a garden needs — anything a grown-up life accumulates. It reads what is in front of it rather than picking from a short list.

Can I try it before I sign up for anything?

Yes. 2 readings a day, with no account and nothing to fill in. Open an account and every piece of yours is read.

What if it gets something wrong?

Change it. Every line it writes is yours to keep, correct or throw out entirely, and nothing is published until you are happy with it.

Still Wondering Something? Ask And We Will Answer It Here.

This page grows out of what people actually ask rather than what we imagined they would.

Point Your Camera At It How The Whole Of It Works